Security

• Hosted on globally-distributed cloud infrastructure with 24/7 monitoring.
• TLS 1.3 encryption in transit for all data.
• AES-256 encryption at rest for stored data.
• Network isolation, private subnets, and restricted security groups.
• DDoS protection and Web Application Firewall (WAF) in front of public endpoints.

• Secure software development lifecycle (SSDLC) with mandatory code review.
• Regular static and dynamic application security testing (SAST / DAST).
• Dependency scanning and automated vulnerability patching.
• Strict input validation, output encoding, and CSRF protection.
• HTTP-only, secure cookies for session management.

• Role-based access control (RBAC) with principle of least privilege.
• Multi-factor authentication (MFA) required for all production access.
• Audit logs for all administrative actions.
• Regular access reviews and automatic de-provisioning.

• Data segregated by customer and environment.
• Encrypted, geo-redundant backups with tested restore procedures.
• Documented data retention and deletion policies.
• Data-processing agreements (DPA) available for enterprise customers.

We maintain a written incident response plan with defined escalation paths and communication templates. In the event of a security incident, affected customers will be notified without undue delay and in compliance with applicable regulations.

We align our practices with industry-recognized frameworks including SOC 2, ISO 27001, and GDPR. Current compliance attestations and certification reports are available to customers under NDA.

We welcome reports from the security research community. If you believe you have discovered a vulnerability, please email contact@shadowstaffglobal.com with a detailed description and reproduction steps. We commit to investigating all legitimate reports and working with you to understand and resolve issues.

For security questions, audit requests, or to request our latest compliance reports, email contact@shadowstaffglobal.com.